This just made my aliyah.

I swear to the power that makes this universe run, this telephone conversation just happened (in Hebrew).

Note: This was the first time in nearly 7 years of aliyah that I have ever used the word מעולה on the phone to someone in a feedback survey of their customer service experience. 

“Hi! I’m calling from מרכז שירות נתן אקספרס. You recently had a tipul done for your Ford Focus.”


“We just wanted to know how the car is doing. Is it driving well? Is everything to your satisfaction?”

“Yes… you guys were great…”

“Good to hear. We’d like to hear your feedback on the experience.”

“Oh… sure. It went well. My husband was the one at the shop, and he said dealing with you guys was great. All in all, we were very pleased.”

“So glad to hear!”

“Actually, you were the first service we’ve used ever, since our last car was an Eldan lease. So, it was all really wonderful. Thanks.”

“Excellent. Be in touch if you have any questions or needs in the future.”

Yes, ma’am.

By the way, they gave us a free car wash with the bill for new brakes. Hey, if you’re gonna get ripped off, why not get a free car wash, too?

[Merkaz Natan Express specializes in Ford/Mazda, and is located on Derch Beit Lechem. Phone ’em at 02-6733538]

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