Categories
general hi tech

Unicorns, leprechauns, EL AL customer-friendly UX, & other mythical creatures

For months, I’ve been trying/failing/procrastinating/trying again/failing again/sighing/punching walls in disbelief/trying again to log in to my EL AL Matmid Frequent Flyer account and handle some points issues. I’ve tried online, I’ve called, I’ve tweeted, my travel agent has tried for me, but nothing helped, and yet on every log in attempt, I’ve gotten an assortment […]

Categories
general

Flight service feedback for United Airlines.

Dear United Airlines customer service department, I never write letters like this, and I’m usually very easy going, but this experience left me pretty upset, and I figured the customer feedback will be valuable for United Airlines. I was on flight UA84 from Newark to Tel Aviv which departed on Wednesday, August 22, 2012. I […]

Categories
400 thoughts hi tech

Why I’m not an Apple fangirl.

It’s been over ten years since I was first converted to the fruity side. I remember it well; after my embarrassing use of an old Compaq desktop PC my entire freshman year of college, a good friend pulled me aside and told me it was time to buy an Apple. “Apple? the computer my dad bought in […]

Categories
aliyah rites driving me crazy

This just made my aliyah.

I swear to the power that makes this universe run, this telephone conversation just happened (in Hebrew). Note: This was the first time in nearly 7 years of aliyah that I have ever used the word מעולה on the phone to someone in a feedback survey of their customer service experience.  “Hi! I’m calling from […]

Categories
hi tech

Ok, Bezeq Parrot. You win.

Well, the Bezeq Parrot had earned his keep methinks. And an Israeli company has proven it is capable of providing not only quality, but creative, customer service. Lots of companies have Twitter accounts for so-called support. Some of them actually keep up with that premise. But @bezeqbenleumi really has it down. We recently switched our […]