Well, the Bezeq Parrot had earned his keep methinks. And an Israeli company has proven it is capable of providing not only quality, but creative, customer service.
Lots of companies have Twitter accounts for so-called support. Some of them actually keep up with that premise. But @bezeqbenleumi really has it down. We recently switched our home internet from HOT to Bezeq. Before the switch, I had noticed from the corner of my eye that peeps were @-replying to this Bezeq handle. I kinda ignored it until I became a customer and thought, huh, isn’t that nice.
Then today, I needed some service myself. I tweeted about my sloppy internet connection today and they wrote back instantly. We actually had a conversation over Twitter that ended with me DMing my details and them passing it along to a rep who would call me promptly. Which, they did. The issue (a non-emergency) was fixed over the phone a couple hours later.
This is in sharp contrast to @htc, which has yet to reply to one of my frustrated tweets concerning my shitty 14-month-old HTC Desire which, in the last week, has conked out its camera, microphone and speaker (so what’s left, exactly?).
Funny, that. Excellent Israeli customer service, poor international company service.
Kol hakavod, Bezeq parrot. You done good.
The Bezeq parrot is back, trying to get at me with it’s creepy feathers via my Facebook account. I found this ad on there today:
Well, at least the Bezeq marketing plan includes social networking sites. Even if that means crazy alcoholic parrots.
Doesn’t he kind of look like Ehud Olmert from the neck up?
I recently finished reading a book I found on my shelf – Vernon God Little – and as I was reading it, a postcard fell out, as if by some will of the powers that be, I was meant to find it and comment:
I couldn’t believe it! It was the freaky Bezeq parrot, whom I loathe; but he is so clean and fresh there. He looks young and vibrant. See him dance? It’s not a dance of drunken nights with crack-cocaine… It’s a dance of youth and innocence. Enjoying the music. A happy jig.
When I flipped the card over, I made a crucial discovery: this advertisement dates May 2005 – a whopping two and a half years ago! Why, I was just a young, smitten olah chadasha back then. I hadn’t yet met the Bezeq parrot that would charge me with disgust and distaste.
What did I learn from this piece of Israeli internet company history? That we all have a past, a youth, a beginning. Once in a while, we ought to get in touch with our beginnings and remember from where we came.
In the last week, Bezeq rolled out a new edition to it’s psycho parrot ad campaign. I meant to post it earlier, but let’s face it: I don’t get around to doing things that turn me off as quickly. But as Lena points out in her comment, this one is not that bad. I still think it’s strange, but it looks like the parrot found religion and sobered up: