Well, the Bezeq Parrot had earned his keep methinks. And an Israeli company has proven it is capable of providing not only quality, but creative, customer service.
Lots of companies have Twitter accounts for so-called support. Some of them actually keep up with that premise. But @bezeqbenleumi really has it down. We recently switched our home internet from HOT to Bezeq. Before the switch, I had noticed from the corner of my eye that peeps were @-replying to this Bezeq handle. I kinda ignored it until I became a customer and thought, huh, isn’t that nice.
Then today, I needed some service myself. I tweeted about my sloppy internet connection today and they wrote back instantly. We actually had a conversation over Twitter that ended with me DMing my details and them passing it along to a rep who would call me promptly. Which, they did. The issue (a non-emergency) was fixed over the phone a couple hours later.
This is in sharp contrast to @htc, which has yet to reply to one of my frustrated tweets concerning my shitty 14-month-old HTC Desire which, in the last week, has conked out its camera, microphone and speaker (so what’s left, exactly?).
Funny, that. Excellent Israeli customer service, poor international company service.
Kol hakavod, Bezeq parrot. You done good.